Responsible gambling

Gambling should be an enjoyable form of entertainment. If you choose to play, doing so mindfully helps protect your money, time and wellbeing. The following information explains practical tools, warning signs and steps you can take — for yourself or someone you care about — to reduce gambling-related harm.

Tools to Manage Your Play

We offer a range of account controls and settings designed to give you immediate, direct control over how you play. Use them to create boundaries that fit your budget and your life.

Deposit limits — set daily, weekly or monthly caps to control how much money you add to your account.
Session reminders — use time alerts or alarms to limit how long you play in a single session.
Loss and wager limits — cap the amount you can lose or wager over a set period to reduce rapid losses.
Cooling-off periods — short breaks from play (for example, several days or weeks) to help you regain perspective.
Self-exclusion — a longer-term block on access to your account when you need extended time away from gambling.

These tools are designed to be simple to use. Check your account settings or contact customer support to activate them. If you are unsure which limits to pick, choose conservative, easily achievable thresholds and adjust gradually.

Recognize the Warning Signs

Pay attention to small changes before they become bigger problems. Common warning signs include:

Spending more time or money than you planned
Chasing losses or trying to win back money quickly
Neglecting work, studies, family or personal responsibilities
Feeling anxious, restless or preoccupied with gambling
Borrowing money or using essential funds to gamble
Lying to others about how much you gamble

If you notice one or more of these signs, consider using a temporary limit, a cooling-off period or self-exclusion and seek support from someone you trust.

How to Set Account Limits

Setting limits is a practical first step to safer play. Follow these simple actions:

Decide on specific limits for deposits, losses, wagers or session length before you gamble.
Log into your account and go to the responsible gambling or account limits section to apply them.
Choose limits you can comfortably stick to — if unsure, set them lower than you think you need.
Remember that some limits may take effect immediately while others require processing time; check the confirmation message after saving limits.
If you need help setting or changing limits, contact customer support and request assistance.

Self‑Exclusion and Time‑Outs

When gambling starts to feel difficult to control, longer breaks can be effective.

Time-outs are short breaks you can apply yourself to pause play for days or weeks. Use them if you want immediate relief but plan to return later.
Self-exclusion is a formal, longer-term option that blocks access to your account for a set period or permanently. It is intended for people who need an extended break or complete stop.
To activate either option, use the responsible gambling tools in your account or contact customer support and request the change. Ask for confirmation in writing so you have a record.
Before returning from a self-exclusion, consider arranging a meeting with a support professional to discuss whether returning is the right choice and how to manage risks.

If You Need Immediate Help

If gambling is causing severe financial, emotional or safety concerns, seek help promptly. Consider the following steps:

Contact your local emergency or crisis services if you or someone else is at immediate risk.
Reach out to a trusted friend, family member or health professional and tell them what’s happening.
Use confidential support services in your area — local counsellors, helplines and support organisations can provide practical guidance and listening without judgment.
If finances are a concern, consider speaking with a financial counsellor about budgeting, debt advice and managing household money.

We do not currently include country-specific self-exclusion scheme links or local help listings on this page, so please contact your local health services or a national helpline for immediate referrals if needed.

Supporting Someone Else

Helping a friend or family member can feel overwhelming. Here are practical ways to offer support:

Start with a calm, non-judgmental conversation focusing on care and concern.
Encourage them to set limits, use time-outs or self-exclusion and to seek professional help.
Help them access practical supports: block payment methods, remove gambling apps, or change shared passwords where appropriate and lawful.
Suggest they contact a counsellor, debt advisor or local support service and offer to accompany them if they want.
Protect your own wellbeing — supporting someone else may require your own boundaries and access to support.

Frequently Asked Questions

Can I set limits myself?
Yes. Most account dashboards include options for deposit limits, session reminders and other controls. If you cannot find them, contact customer support for assistance.

How long do self-exclusions last?
Self-exclusion periods vary. Some are temporary time-outs while others are long or permanent exclusions. Choose a period that reflects your needs and seek advice if you’re unsure.

Will staff respect my request for self-exclusion?
Requests for self-exclusion are generally taken seriously and require written confirmation. If you have concerns about how your request is handled, contact customer support and ask for clarification of the process.

What if gambling affects my finances?
Contact a financial counsellor or a debt advisor as soon as possible. They can help you prioritise expenses, contact creditors and create a plan to regain control.

Is support confidential?
Support services and licensed counsellors typically offer confidential help. If privacy is a concern, ask about confidentiality and how your information will be managed.

Remember, asking for help is a sign of strength. Small changes — setting a limit today, taking a time-out, or talking to someone — can make a meaningful difference. If you need guidance on which step to take first, contact customer support or a local help service for confidential, practical advice.